Please note that while we are an LLC, the IRS officially recognizes us an S Corp for tax purposes so we are not eligible for a 1099. For a copy of our W-9, please download here.
We updated our card processor account and, while everything was fine on Friday, nothing worked on Saturday. We couldn't get things back online until Monday, 1/11. We're sorry for any inconvenience.
We will run our normal schedule for automatic payments as we finish up checking everything out.
Thanks for your patience!
We encountered an issue starting the morning of January 9, 2021, in which are card processor started to declining legitimate card transactions. We have attempted to suspend automatic transactions until our processor can solve the problem. We apologize for the inconvenience and will provide an update when the problem is solved.
We continue to deal with delivery issues to our temporary forward address. As of today, we have set up a permanent mailing address for payments. This is not our workplace so please do not look for us there! We continue to advise all customers to use our online billing portal to pay by eCheck (bank draft) or card. If this is not possible, please ... Read More »
Friends, it's a bit weird out there. It probably is not a surprise that, because we are a digital/tech company, our staff is largely able to work from home as we do what we can to help slow the spread of the Coronavirus and take care of family and loved ones who are not able to go to school or leave our homes.As we have indicated in our billing ... Read More »
Happy 2020! We have released the "bank draft" payment option. You can choose to pay by bank draft when you view any invoice online and changing the option to one of three: "Credit Card," "Check," or "Bank Draft." This option can not be used for automatic recurring payments at this time but we hope to make that a feature soon. When choosing the ... Read More »
Hello! In our billing FAQ and prior announcements, we mentioned that if you had an outstanding invoice or balance before May 1, you would not be able to see or pay your invoice in the new One Eleven billing system. With a few exceptions, we now have older, outstanding invoices migrated to the new system. The invoice number would be the same as ... Read More »
One Eleven Billing FAQ What is One Eleven? One Eleven is the new name for web and hosting services that ICG Link has sold for many years. It takes the place of 111 Web Studio, which is how ICG Link has branded itself. We have a broad spectrum of customers in a variety of industries and all of our web hosting products are part of One Eleven, ... Read More »